Concepts Salon Spa

Cancellation & Refund Policy

We want every visit to be a great one — and a few simple policies help us give you, and every guest after you, the time and care you deserve. Here’s what to know before your appointment.

Cancellations

Life happens, and we understand. If you need to cancel or reschedule, we ask for at least 24 hours’ notice. For colour-intensive services — Balayage, Bleaching, and Highlighting — we ask for 48 hours’ notice, as these appointments take significant time to prepare for. Cancellations made inside these windows may be subject to a late cancellation fee. You’re welcome to cancel by phone, by email, or in person.

Arriving Late

If you arrive more than 10 minutes late, we may need to adjust your service to fit the time remaining. If you’re 15 or more minutes late and we haven’t heard from you, your appointment may be treated as a no-show, and fees may apply. If time allows, we’re always happy to switch you to a longer service than the one originally booked.

No-Shows

If you can’t make your appointment, a quick heads-up means the world — it lets us offer your spot to another guest. Missed appointments without notice are charged 50% of the scheduled service total.

Refunds & Corrections

We do not offer refunds on services that have already been performed — but your happiness genuinely matters to us. If something isn’t right, reach out within 7 days and we’ll do our best to make it right. Complimentary corrections can be arranged within 14 days of your original appointment. Please note that all retail products are final sale.

Payments

We accept Visa, Mastercard, Debit, and Cash. We’re unable to accept cheques. Payment is due at the time of your appointment.

Questions about any of this? Give us a call at (416) 922-2823 — we’re always happy to help.