At Concepts Spa Salon we provide many services to beautify you and make you feel gorgeous. Our vibe is always warm and relaxed. Join us for hair care, spa, holistic care or one of our wide array of specialty treatments. Our talented team at Concepts Spa Salon believe that the client emanates the true self. We simply assist you with portraying what we know is your true beauty. Our experienced team is here to listen and help create the best YOU possible.




  • We require 24 hours’ notice if you have to cancel an appointment.

  • For all Balayage, Bleaching or Highlighting appointments, we require 48 hours’ notice.

  • If you need to cancel an appointment within 24h, you may be charged a late cancellation fee.

  • If you need to cancel an appointment for all Balayage, Bleaching or Highlighting appointments within 48h, you may be charged a late cancellation fee.

  • We accept cancellations by phone or email or in person.



  • If you are more than 10 minutes late, we may have to alter your service to fit the remaining time available.

  • If you are at least 15 minutes late and have not heard from you, your appointment will be treated as a NO SHOW and fees may apply.


  • If time permits, your service can be changed to one that is longer than your original service booked.


  • Please be courteous and notify us if you cannot make your appointment.

  • A charge 50% of the service total for any No shows



  • We accept Visa, MasterCard, Debit and Cash. Cheques are not accepted.



  • We do not offer refunds on services.

  • If you are unhappy with your service, please contact us within 7 days and we will try our best to remedy the situation.

  • In case a correction appointment needs to occur, it would have to be within 14 days from your original appointment and thereafter we may have to charge additional fees.

  • All of our products that are sold at the salon are final sale. We do not offer refunds or exchange.